For all your PAN card-related issues, reach out to Protean at 020-27218080 (7 AM–11 PM daily), or UTIITSL at 033-40802999 (9 AM–8 PM). Also, check the toll-free Aaykar Sampark Kendra helpline at 1800-180-1961 covers general PAN and income tax queries.
Email support through tininfo@nsdl.co.in and paninfo@utiitsl.com works best for correction requests and unresolved complaints.
The problem is never the PAN itself. It is the moment you need to fix something about it, and you do not know which number to call.
Two agencies issue PAN cards in India, Protean (formerly NSDL) and UTIITSL, and they handle different applications. Call the wrong one, and you will spend twenty minutes on hold being told to try the other.
From application tracking and card reprints to name corrections and PAN-Aadhaar linking, this guide walks you through every helpline, email channel, and self-service portal you need, so your PAN issue gets fixed the first time.
There is not one number. There are three, each covering a different route.
Protean eGov (formerly NSDL):
UTIITSL:
Aaykar Sampark Kendra (Income Tax Department):
The PAN card customer care toll-free number from Aaykar Sampark Kendra is the only truly toll-free option across all three. The Protean and UTIITSL numbers are standard landline charges.
Email channels:
PAN is mandatory for ITR filing, bank account opening, mutual fund investments, property transactions above Rs. 30 lakh, and more. When something is wrong, the financial trail stops until it is fixed.
Name mismatch with bank records: KYC frozen. Wrong DOB: ITR blocked. Card not delivered: physical KYC incomplete. These problems accumulate real costs in delayed transactions until the PAN issue is closed.
Right number, acknowledgement number ready before dialling: forty-minute call becomes five minutes.
Check the acknowledgement slip first. It states whether the application went through Protean or UTIITSL. Call the right one. General queries not linked to a specific application: Aaykar Sampark Kendra at 1800-180-1961.
Have ready before calling: 15-digit acknowledgement number or 10-digit PAN, full name as on PAN records, date of birth, and the specific issue in one sentence.
Both Protean and UTIITSL use IVR menus covering application status, correction status, dispatch tracking, and grievance registration. Select what matches. None fit: wait for the representative option or press 0.
State the issue clearly in the first thirty seconds. Reference numbers first, then the problem. Agents handle high volumes, and clear problem statements move things forward faster than long explanations. If the executive cannot resolve the issue, ask specifically for a complaint reference number and the expected resolution timeline.
Application status tracking.
The fastest way to do it is SMS NSDLPAN + 15-digit acknowledgement number to 57575. Reprint or duplicate card request. Name, DOB, address, or father’s name correction. Tracking a correction request, courier tracking after dispatch, non-delivery complaint, PAN active/inactive status verification, and PAN-Aadhaar linking status and deadlines.
Most common queries have self-service answers. Call only when the portal cannot help.
Protean TIN portal: application status, reprints, corrections, grievance filing.
UTIITSL portal: same for applications processed through UTIITSL.
Income Tax e-filing portal: PAN-Aadhaar linking, PAN verification, instant e-PAN.
Nearest NSDL PAN Card Centre: Use the Protean branch locator. Enter the city and state for the address and contact.
There are three agencies. Most confusion comes from calling the wrong one: UTIITSL for a Protean application, or vice versa. Twenty minutes wasted, not because the system failed, but because nobody checked the acknowledgement slip.
A platform that maps queries to the correct agency and links directly to the right self-service portal removes that problem entirely. Jainam Broking Limited works with clients where PAN accuracy is a prerequisite for investment account operations. Wrong detail blocking a transaction: Knowing whether to call Protean or UTIITSL, and having the right email for written follow-up, is the difference between a fast fix and a week of delay.
Phone not connecting switch to email. tininfo@nsdl.co.in or paninfo@utiitsl.com create a documented trail. Responses are typically expected in 3-5 working days.
Complaint raised but no action: Escalate via the Protean feedback portal or UTIITSL grievance section using the complaint reference number.
ITR-blocking PAN issue: CPC helpline at 1800-103-0025 escalates directly to the Income Tax Department.
Fraudulent PAN use: Income Tax Department cybercrime helpline and cybercrime.gov.in.
Two agencies, three helplines, one toll-free number can help you with everything regarding PAN card. Check the acknowledgement slip first, have PAN or an acknowledgement number ready, and try the self-service portal before calling. Two phone contacts with no resolution: Switch to email and document the trail.
Protean/NSDL: 7 AM to 11 PM, Monday to Sunday. UTIITSL: 9 AM to 8 PM daily. Aaykar Sampark Kendra: working days during standard business hours. The income tax toll-free number for pan card (1800-180-1961) operates on working days.
Not directly via phone. Mobile number updates linked to PAN records are handled through the e-filing portal or by visiting a PAN service centre with identity proof.
Yes. Protean: tininfo@nsdl.co.in. UTIITSL: paninfo@utiitsl.com.
Aaykar Sampark Kendra: ask@incometaxindia.gov.in. Email creates a documented trail and is the better route for correction requests and unresolved complaints.
Application status, non-delivery of card, reprint requests, name or DOB correction status, courier tracking after dispatch, PAN-Aadhaar linking queries, and duplicate PAN surrender.
Phone: same call for straightforward queries. Email: 3-5 working days. Corrections: 15-20 working days after document verification. New PAN issuance: 15 working days typically.
Aaykar Sampark Kendra (1800-180-1961) for general income tax and PAN queries. CPC helpline (1800-103-0025) for ITR and escalated PAN issues. UTIITSL toll-free: 1800 22 0306.
Use the complaint reference number to follow up on the Protean portal or UTIITSL grievance section. If that does not produce a response within the stated timeline, escalate to the Income Tax Department directly through the e-filing portal.
Identifying the correct agency for a specific query, providing the right contact number and email, linking to the relevant self-service portal, and documenting the issue trail: these steps cut resolution time significantly. For platforms where PAN verification is a core process, getting this right first time avoids delays in onboarding and transactions.
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